• To start a return request, please ensure you read through the following information and then contact us about a refund.
• Any returns sent to us that have not been submitted with proof of damage will not be processed.
• You’ll be notified via email once your return has been approved/rejected in line with our returns policy with next steps.
  

What is your returns policy?

• Your return request must be made within 14 days of receiving your order.
  
• We can only accept returned items if they are unopened and unused, or in the rare case they are received damaged.
  
• The returned product will be subject to a product check ahead of the refund being processed.
  
• Any items returned to us that do not meet our returns criteria, will be sent back to you.
  
• Please note, that any items purchased as part of a collection must be returned as a full collection. We don't accept individual items.
  
• We can only accept returns on products purchased directly from our website.
  
• If you have received an item that appears faulty, we’re sorry about this. Please contact our support team with your order details and a photo of the fault, one of our team will be happy to help.
  
• Unfortunately, we are unable to accept returns on any gift cards.

Are there any charges for returns?

• You are responsible for the charges of the return shipping.
  
• Your original shipping charges are non-refundable.

How soon will I get my refund?

• Your return will be inspected within 14 days of receipt.
  
• If approved, your refund will be issued back to  the original payment method on your order.
  
• All refunds can take up to 72 hours to appear back in your account from being issued.
  

Additional Information 

• SYM is not responsible for any returns lost within the postal service. We strongly recommend that you send returns back to us on a fully tracked service.
  
• Please note, that we do not offer refunds for products due to personal dislike.
  
• All returns are monitored to avoid misuse or abuse of our return policy. We flag customers who meet our criteria for excessive returns and those flagged may be subject to us reviewing and revoking our return policy. We reserve the right to refuse service to anyone.