Frequently asked questions
FREQUENTLY ASKED QUESTIONS ABOUT
Orders & Shipping
How long will my order take to arrive?
UK & Europe orders are typically delivered in 3-5 working days. Other parts of the world may be delivered in up to 7 days.
Can I cancel or amend my order?
Unfortunately, once your oder has been processed we won't be able to cancel it. You may request a refund and we will aim to turn this around within 14 days.
FREQUENTLY ASKED QUESTIONS ABOUT
Returns
My item has arrived damaged. what do I do?
You can request a refund via our website. Returns can be processed within 14 days. Please send a photo along with a description of your issue and a member of the SYM team will get back to you.
FREQUENTLY ASKED QUESTIONS ABOUT
Product
Are your products vegan & cruelty free?
Yes, all of our products are vegan and cruelty free.
How long does the lip gloss last?
Our lip glosses can last up to 4 hours, leaving your lips kissable with minimal top up.
What shade is right for my skin tone?
We're still in the process of developing shades so stay tuned! But all of our glosses have been created and tested to be perfect for all skin tones.
Crystal is a perfect clear gloss for an everyday look.
Dusty is a gorgeous pinky nude that elevates your natural lip colour.
Koko is a perfect brown toned nude which looks stunning on deeper skin tones or if you're looking for a more sultry look.